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Peer reviewedBelt, Vicki; Richardson, Ranald; Webster, Juliet – New Technology, Work and Employment, 2002
A study of women's employment in European call centers showed that "feminine" social skills (communication, interpersonal) are considered central to the work; women are concentrated in the lowest paying jobs; and the highly regimented work organization limits further skill development. On the other hand, women's competencies are valued…
Descriptors: Administrative Organization, Communication Skills, Employed Women, Foreign Countries
Download full textBednarzik, Robert W. – 1989
The rise of the service sector is a major trend common to all western, industrialized countries. Employment in the service sector has increased in 1960-1986 in all 10 countries participating in the Organisation for Economic Cooperation and Development's Centre for Educational Research and Innovation Human Resources project (Japan, Belgium, France,…
Descriptors: Adult Education, Adults, Age Differences, Comparative Analysis
