Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have been modified to provide the best, most efficient access to our patrons. This article presents our learning experiences, current policies and statistics, and plans for the future. (Contains 1 figure.)