The objectives of the study were to determine the extent and nature of unmet needs of users of reference and research library resources and to propose measures to meet those needs. Data on research library use were collected by 3 questionnaires sent to 4 groups of users: 1) all faculty members of 4-year public and private institutions of higher…

Three articles discuss (1) networking of school and public libraries in Grosse Pointe, Michigan; (2) the Access Pennsylvania project that provides a CD-ROM union catalog of high school, public, academic, and special library collections in Pennsylvania; and (3) teaching online searching with Dialog's Classmate service in a high school library. (MES)

This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response…