Some crises arrive in higher education with no proximal warning, while others might be seen coming from more of a distance. The COVID pandemic fits the latter category, of a crisis that was seen coming but which arrived with velocity and ferocity never seen on such a universal, global scale. A theme that cuts across crises is the uncountable cost…

This study examines what undergraduate students say they learn about engaging with difference and across cultures in the Michigan Union and the Trotter Multicultural Center at the University of Michigan, a historically white institution. The University of Michigan is a historically white institution because of its majority of white students,…

Organizational transformation takes time, energy, and patience. An active administrative unit, The Hub for Innovation in Learning and Technology (called simply, the Hub) engaged intentional change from its inception. The Hub aspires to help Michigan State University (MSU) "reinvent itself as a learning institution" by transforming…

Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…

With many potential community partners and a diverse student population, the metropolitan university has many opportunities to operationalize transformative learning, which involves a dramatic shift in one's assumptions that has a lasting change on their perspectives. The challenge of identifying transformative learning initiatives and making…