When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

A traditional mixed methods research model of citation analysis, a survey, and interviews was selected to determine if the Bruce T. Halle Library at Eastern Michigan University owned the content that faculty cited in their research, if the collection was being utilized, and what library services the faculty used. The combination of objective data…

This issue of "Research Library Issues" ("RLI") highlights the value of professional failure. The idea to explore this theme emerged from conversations with the Association of Research Libraries (ARL) Innovation Lab Advisory Group earlier this year. It is the hope this issue highlights the value of failure--both its necessary…

In 1986, a study was conducted to examine the status of the libraries and learning resource centers (LRC's) at Michigan community colleges. A questionnaire was used to gather background on the colleges, and information on the types and scope of services provided by the libraries/LRC's, their organizational structure, resource allocation, and key…