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Peer reviewedKimmel, Janice L. – RQ, 1995
A survey of interlibrary loan (ILL) staffing levels in Michigan academic libraries was conducted in 1994 to examine the relationship between ILL transaction volume and staffing patterns. Results show that departments with the largest volume needed additional staff; inadequate staffing levels caused blurring of job descriptions; and that ILL staff…
Descriptors: Academic Libraries, Clerical Workers, Cost Effectiveness, Efficiency
