Are services that were once intended to be exclusively available to the distance learning population now typically available for all users in a university community? This article seeks to investigate this question using two different methods. First, an unobtrusive study of 100 library Websites was conducted to determine whether these libraries…

When looking for ways to improve library services, we considered what data sources were readily available to us and how we could harvest and use this data. We investigated three years of chat reference statistics at Central Michigan University, a large research institution, to gain a better understanding of our patrons' chat behavior. We then…

While a great deal of literature on embedded librarians in academic libraries is focused on the role of instructor, there are many other services that could be provided by librarians working closely with students. The Kresge Business Administration Library (Stephen M. Ross School of Business at the University of Michigan) has created a unique…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…

The objectives of the study were to determine the extent and nature of unmet needs of users of reference and research library resources and to propose measures to meet those needs. Data on research library use were collected by 3 questionnaires sent to 4 groups of users: 1) all faculty members of 4-year public and private institutions of higher…

A 3-month trial of the Dearborn Area Libraries Infopass System (DALIS), a local library cooperative program coordinating the reference services of six libraries (special, public, and academic), suggests that further study is warranted to develop cost benefit data. Processes found to be of most importance for success in the multi-type library…

A survey of 29 Michigan community and junior college learning resource centers was conducted in the spring of 1979 to examine the status of resources and services, their scope and use, and the staffing and budgets necessary to support these resources and services during the 1977-78 academic year. The survey report compares the data from this…

Three articles discuss (1) networking of school and public libraries in Grosse Pointe, Michigan; (2) the Access Pennsylvania project that provides a CD-ROM union catalog of high school, public, academic, and special library collections in Pennsylvania; and (3) teaching online searching with Dialog's Classmate service in a high school library. (MES)

The Michigan Community Health Electronic Library (MCHEL) serves the public health and other community health workers in Michigan. It is committed to desktop delivery of the best health information to its primary clientele, with as much as possible in digital full-text form. It collaborates with other libraries in the state to make this possible.…

This report presents the methodology and results of a patron use and satisfaction survey conducted during four one-week periods in 1997-98 at the Ferndale Public Library (Michigan). Survey questions focused on patron self-description, library use, and resource evaluation. In all, 1,424 surveys were distributed and 1,222 returned for a response…