To help states learn from each other's experiences, this report focuses on what three states--Arizona, Massachusetts, and Pennsylvania--are doing to improve and expand family literacy services. It also includes background information on family literacy, resources, and names and addresses of state directors of family literacy. The case studies show that Arizona has passed legislation promoting family literacy. The state's success involves these essential elements: involving parents and program staff in the political process, evaluating family literacy programs, pooling efforts, educating the media and the legislature, inviting political leaders to literacy programs, developing and disseminating persuasive background material, and including strong professional staff development component in the legislation. Massachusetts' efforts include broad vision, collaboration with diverse groups, cultivating relationships with policymakers, and increasing public awareness. Keys to Pennsylvania's success are as follows: cultivating relationships between the family literacy community and leaders in the state; recognizing priority policy initiatives as vehicles for family literacy; increasing family literacy awareness in other education programs and among the general public; and collaborating among literacy proponents. Running through the three states' efforts are the common themes of strong effective collaboration among leaders in the field, repeated outreach to state leaders, and education of the public and the media. (A list of state directors of family literacy is provided.) (KC)