The critical incident technique was used to identify several environmental dimensions relevant to the assessment of a college library, in this case the Cook Library of Towson State College, Maryland. Students were asked to fill out forms describing positive and negative encounters with the library and library staff and to complete a general…

The master plan for development of library services in the state of Maryland provides analyses of library collections, staff, and facilities in public libraries, public schools, and academic institutions. It identifies major strengths and weaknesses and recommends a framework of systematic progress for the years 1976-1980, setting a priority on…

The master plan for development of library services in Maryland provides direction and guidelines for state and local programs and activities to meet library and information needs of Maryland's citizens. This report describes progress made in 1975 toward meeting master plan recommendations. It reviews the programs and activities of the State…