Carol Harrison is the registrar at the College of Southern Maryland, and back in the days of paper, she used to have a problem: keeping track of students' records, especially as they moved from one department to another, and through one process or system after another. It wasn't that the records disappeared; they were just, well, occasionally hard…

More and more colleges and universities today have discovered electronic record-keeping and record-sharing, made possible by document imaging technology. Across the country, schools such as Monmouth University (New Jersey), Washington State University, the University of Idaho, and Towson University (Maryland) are embracing document imaging. Yet…