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European Journal of Training…1
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Zumrah, Abdul Rahim2
Boyle, Stephen1
Fein, Erich C.1
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Examining the Relationship between Perceived Organizational Support, Transfer of Training and Service Quality in the Malaysian Public Sector
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Zumrah, Abdul Rahim – European Journal of Training and Development, 2015
Purpose: This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach: The data for this study have been collected from three sources, the employees of public…
Descriptors: Foreign Countries, Public Sector, Employees, Supervisors
The Consequences of Transfer of Training for Service Quality and Job Satisfaction: An Empirical Study in the Malaysian Public Sector
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Zumrah, Abdul Rahim; Boyle, Stephen; Fein, Erich C. – International Journal of Training and Development, 2013
The significance of transfer of training to organizations has been acknowledged by many studies. However, the consequences of transfer of training, particularly for employees, have still not been adequately explored. The present study was conducted to address this gap. Specifically, it explores the relationship among transfer of training, service…
Descriptors: Foreign Countries, Transfer of Training, Job Satisfaction, Surveys