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Examining the Relationship between Perceived Organizational Support, Transfer of Training and Service Quality in the Malaysian Public Sector
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Zumrah, Abdul Rahim – European Journal of Training and Development, 2015
Purpose: This study aims to investigate the relationships among perceived organizational support (POS), transfer of training outcomes to the workplace and service quality in the context of public sector organizations in Malaysia. Design/methodology/approach: The data for this study have been collected from three sources, the employees of public…
Descriptors: Foreign Countries, Public Sector, Employees, Supervisors
Digital Divide among Elderly Workers -- A Comparative Study between Public and Private Sectors in Melaka
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Yaakob, Hafisah; Wan Hassan, Wan Hartini; Daud, Siti Rohana – Asian Journal of University Education, 2016
Generally, this study explains the digital divide among older workers of age 50 to 58 years in public and private sectors in the state of Melaka. The main purpose of the study is to reveal and distinguish the factors that contribute to digital divide among older workers of age 50 to 58 years in public and private sectors. According to the Ministry…
Descriptors: Foreign Countries, Older Adults, Employees, Technological Literacy
How to Enhance the Impact of Training on Service Quality? Evidence from Malaysian Public Sector Context
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Zumrah, Abdul Rahim – Journal of Workplace Learning, 2015
Purpose: The purpose of this study is to highlight the importance role of transfer of training as a mediator in the relationship between training and service quality. Design/methodology/approach: The data of this study were collected from three sources: the employees of public sector organizations in Malaysia who participated in a Basic Financial…
Descriptors: Transfer of Training, Job Training, Employees, Public Sector