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Direct linkIslam, Talat; Ahmad Kassim, Norliya; Ali, Ghulam; Sadiq, Misbah – Learning Organization, 2014
Purpose: The aim of this study is to develop a theoretical framework with which to investigate the inter-relationships between organizational learning culture, normative commitment and customer satisfaction through the use of empirical investigation across the service sector. Design/methodology/approach: A questionnaire-based survey was given to…
Descriptors: Organizational Learning, Organizational Culture, Foreign Countries, Satisfaction
Islam, Talat; Khan, Mubbsher Munawar; Bukhari, Fida Hussain – Learning Organization, 2016
Purpose: The purpose of this paper is to examine the association among organizational learning culture (OLC), psychological empowerment (PE), affective commitment (AC), organizational citizenship behavior and turnover intention. Design/Methodology/Approach: This study was undertaken via a questionnaire conducted among Malay-Chinese working in…
Descriptors: Foreign Countries, Organizational Culture, Learning, Empowerment
