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Direct linkMihardjo, Leonardus W. W.; Jermsittiparsert, Kittisak; Ahmed, Umair; Chankoson, Thitinan; Iqbal Hussain, Hafezali – Education & Training, 2020
Purpose: Current study intends to examine key human resources practices (human capital, training and rewards) that influence employee commitment and service recovery performance (SRP) of Takaful industry agents in Southeast Asian region. The Takaful industry is facing stiff competition with conventional insurance industry in Malaysia and Indonesia…
Descriptors: Human Capital, Training, Rewards, Employee Attitudes
