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Direct linkArena, Marika; Arnaboldi, Michela; Azzone, Giovanni – Studies in Higher Education, 2010
In recent years, various reforms have sought to foster forms of marketisation in the Italian public sector, promoting the uptake of concepts such as customer satisfaction and perceived quality. In the field of higher education, such efforts have focused on certain specific areas, like quality of research and teaching, while the quality of…
Descriptors: Higher Education, Student Attitudes, Foreign Countries, Public Sector
