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Direct linkSharabi, Moshe – Quality Assurance in Education: An International Perspective, 2010
Purpose: The purpose of this paper is to present the influence of the human resource (HR) manager on the quality of service in an academic college, and the human resource management (HRM) outcomes of the process. Design/methodology/approach: The paper relates to a customer satisfaction survey. More than 120 questionnaires were completed by the…
Descriptors: College Environment, Labor Force Development, Human Resources, Participant Satisfaction
