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Direct linkKennedy, Bob – Journal of European Industrial Training, 2005
Purpose: This paper aims to explore the quality profession's fascination with various models to depict complex interactive systems. Building on these and the outcome of a four-year action research programme, it provides a model which has potential for use by other professions. It has been tailored here to suit training and learning systems.…
Descriptors: Action Research, Models, Ethnography, Training
