This study aims at evaluating perceived service quality in Zanjan University of Medical Sciences (ZUMS). This study was cross-sectional and authors surveyed educational services at ZUMS. Through stratified random sampling, 384 students were selected and an adapted SERVQUAL instrument was used for data collection. Data analysis was performed by…

This research investigated the gender differences in job satisfaction, organizational commitment and organizational citizenship behavior in sample included 200 male and 200 female teachers and 80 male managers in boy elementary schools in Zahedan. Data was collected by means of questionnaires and was analyzed through Factorial Analysis of…

Decisions related to textbook selection and evaluation are of great importance. The purpose of this study is to evaluate the three English language textbooks currently used at high schools in Iran from the high school English teachers' point of view. For this purpose, a 46-item questionnaire was developed about the five sections of the textbooks…

Employing metaphor analysis, the present study explores the nature of unconscious beliefs of PhD students. This research aims at analyzing the metaphors produced by Iranian PhD students about learning and teaching in both current and ideal situations. Using the Iranian context of education, this study intended to: first, collecting the metaphors…

This study examined the influence of language knowledge, metacognitive knowledge and metacognitive strategy use on speaking and listening proficiency. Ninety six freshman and sophomore Iranian university students (male = 6, female = 90) were participated in the study. Two kinds of questionnaire and one language knowledge test were administered.…

This article investigated the relationship between EFL teachers' self-regulation and teaching effectiveness. In so doing, 76 EFL teachers were selected according to a convenience sampling from different English language institutes in Mashhad, a city in north-eastern Iran. The findings of the study indicated that there is a significant relationship…

This study was an attempt to test whether there is an association between teachers' level of experience and frequency and type of FFEs they use in EFL classes. Also, it investigated the distribution of FFEs across two different proficiency levels, which were elementary and pre-intermediate. Six teachers (three experienced and three less…