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Direct linkSumaedi, Sik; Bakti, Gede Mahatma Yuda; Metasari, Nur – Quality Assurance in Education: An International Perspective, 2012
Purpose: This paper aims to identify: university students' perceived service quality dimensions; the dimensions contributing most towards overall students' perceived service quality; and whether there is a difference in perceived quality level of each dimension based on students' year of study and gender in the context of undergraduate students of…
Descriptors: Feedback (Response), Undergraduate Students, Student Attitudes, Multiple Regression Analysis
