During the pandemic, organizational effectiveness remains at a very low level. Many universities are underperforming when a pandemic hits a country. When the pandemic subsided, the organization's effectiveness became exciting again This study aims to examine the effect of transformational leadership and years of service or experience of…

This paper aims to interpret the lived experience of Indonesian universities' leaders in order to offer a new way of understanding leadership and exercising leadership in higher education. Heidegger's Hermeneutic Phenomenological approach is used to capture the real experience of those leaders in demonstrating how they live and exercise a…

We examine the effect of e-service quality through E-S-QUAL dimensions of efficiency, fulfilment, system availability, and privacy on e-trust, e-satisfaction and loyalty of students from public and private universities in Jakarta, Indonesia. A total of 304 undergraduates was employed as respondents, and the hypotheses were tested using Structural…