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ERIC Number: EJ815263
Record Type: Journal
Publication Date: 2008-Oct
Pages: 15
Abstractor: As Provided
ISBN: N/A
ISSN: ISSN-1531-2542
EISSN: N/A
Meeting Academic Needs for Information: A Customer Service Approach
Saunders, E. Stewart
portal: Libraries and the Academy, v8 n4 p357-371 Oct 2008
Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users. The conclusion is that access mechanisms are very important predictors of information resource satisfaction, but library facilities and library staff are negligible predictors. This is true across different groups of users. (Contains 5 tables and 12 notes.)
Johns Hopkins University Press. 2715 North Charles Street, Baltimore, MD 21218. Tel: 800-548-1784; Tel: 410-516-6987; Fax: 410-516-6968; e-mail: jlorder@jhupress.jhu.edu; Web site: http://www.press.jhu.edu/journals/subscribe.html
Publication Type: Journal Articles; Reports - Research
Education Level: Higher Education
Audience: N/A
Language: English
Sponsor: N/A
Authoring Institution: N/A
Identifiers - Location: Indiana
Grant or Contract Numbers: N/A