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Direct linkBunnett, Brian; Boehme, Andrea; Hardin, Steve; Arvin, Shelley; Evans, Karen; Huey, Paula; LaBella, Carey – Journal of Access Services, 2016
A sharp decline in the number of reference queries prompted the library administration at Indiana State University to begin a project to combine the circulation, reference, and IT desks to reduce staffing at a new consolidated service point. All faculty and staff in the reference/instruction and circulation units participated in the project. The…
Descriptors: Academic Libraries, Library Services, State Universities, Library Facilities
Saunders, E. Stewart – portal: Libraries and the Academy, 2008
Should academic libraries seek to improve general satisfaction with their services, or are some services more important than others? This article asserts that faculty and students mainly want information resources. The research analyzes LibQUAL+[TM] data to determine which other library resources contribute to information satisfaction among users.…
Descriptors: Academic Libraries, Library Services, User Needs (Information), User Satisfaction (Information)
Download full textUry, Connie Jo, Ed.; Baudino, Frank, Ed.; Park, Sarah G., Ed. – Online Submission, 2009
Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…
Descriptors: Academic Libraries, Cataloging, Computer Software Evaluation, Student Employment
