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Direct linkMalik, Ashish – Journal of European Industrial Training, 2009
Purpose: The purpose of this paper is to examine the factors that drive a firm's decision to invest in training in India's IT-enabled services/business process outsourcing (ITeS/BPO) sector. It aims to consider a much-neglected area and an often-cited need to consider external factors, especially the needs of an organisation's clients in a firm's…
Descriptors: Observation, Foreign Countries, Case Studies, Training
