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Newman, Martyn; Smith, Kenneth H. – Education and Society, 2014
This study examined the relationship of emotional intelligence (EI) to jobs requiring emotional labour in a sample of 6,874 participants from eleven countries or geographical regions. In particular, the current study examined the relationship of a mixed model of EI, as measured by the Emotional Capital Report (ECR), to emotional labour identified…
Descriptors: Emotional Intelligence, Comparative Analysis, Emotional Response, Emotional Development