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Clarifying My World: Identity Work in the Context of Workplace Bullying
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D'Cruz, Premilla; Noronha, Ernesto – Qualitative Report, 2012
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' identity work in the context of workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective…
Descriptors: Bullying, Foreign Countries, Phenomenology, Work Environment
Protecting My Interests: HRM and Targets' Coping with Workplace Bullying
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D'Cruz, Premilla; Noronha, Ernesto – Qualitative Report, 2010
Based on a study rooted in van Manen's hermeneutic phenomenology, conducted with agents working in international facing call centers in Mumbai and Bangalore, India, this paper describes targets' coping with workplace bullying. Data were gathered through conversational interviews and were subject to sententious and selective thematic analyses. The…
Descriptors: Bullying, Interests, Coping, Foreign Countries
Reconciling Dichotomous Demands: Telemarketing Agents in Bangalore and Mumbai, India
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Noronha, Ernesto; D'Cruz, Premilla – Qualitative Report, 2007
Though outsourcing has created enormous employment potential in India's information technology enabled services/business process outsourcing (ITES/BPO) sector, the implications for employees remain to be understood. The present paper describes employee experiences in telemarketing outbound call centers in Bangalore and Mumbai, India. Following van…
Descriptors: Foreign Countries, Phenomenology, Information Technology, Interviews