Oversupply of higher education services in emerging countries, like India, implies an ever-increasing cost of student acquisition despite large student populations. Hence, creating trust through effective service delivery supported with full institutional commitment remains the only way to create student loyalty and bring the subsequent…

This paper attempts to measure ICT orientation of higher education teachers in Indian context. The study has identified 4 factors of ICT orientation and examined their impact on Job performance. To generate the items, their purification and validation this study has adopted well accepted and renowned scale development procedures by Churchill…