Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

Each year, from 1982 to 1986, the Library Research Center at the University of Illinois conducted a study called the Index of Quality of Public Library Service. For this study, unobtrusive tests of reference service and book availability were performed annually in Illinois Public Libraries. When the results from rural libraries were compared with…