Rising remediation rates among college students are leading to increased time for completion of degree, additional costs for students and colleges, and financial aid being used on courses that do not count towards a degree. In response to these issues, in 2007 the state of Illinois passed the College and Career Readiness Act, Public Act 095-0694,…

Rising remediation rates among college students are leading to increased time for completion of degree, additional costs for students and colleges, and financial aid being used on courses that do not count towards a degree. In response to these issues, in 2007 the state of Illinois passed the College and Career Readiness Act (CCR Act), Public Act…

In the corporate world, the notion of customer relationship management (CRM) is nothing new. That particular technology sector is now jam-packed with software that enables organizations to monitor and manage every interaction with a customer, from the very first experience on, throughout the lifecycle of the relationship. That relationship spans…

The variety of problems identified with undergraduate education at large research universities may best be summed up by a disquieting portrait provided by the Boyer Commission. In its 1998 report, called "Reinventing Undergraduate Education", the commission described thousands of undergraduates receiving instruction from novice teaching…

Because there are few instruments designed to measure the specific behaviors and characteristics instructors expect of college students and how well the majority of their students meet those expectations, an original survey instrument has been created to address that need. Focus group interviews were held, and as a result of those interviews, an…