Library quality is no longer evaluated solely on the value of its collections, as user perceptions of service quality play an increasingly important role in defining overall library value. This paper presents a retooling of the LibQUAL+ survey instrument, blending the gap measurement model with perceptual congruence model studies from information…

As librarians increasingly support digital publication platforms, they must also understand the user experience of these tools. This case study assesses use of Scalar, a digital humanities publishing platform for media-rich projects, at the University of Illinois at Urbana-Champaign. Based on a survey, interviews, and content analysis, the study…

Modern digital scholarship requires faculty to navigate an increasingly complex research and publication world. Liaison librarians are uniquely suited to assist faculty with scholarly communication needs, yet faculty do not identify the library as a provider of these services. Proactive promotion of scholarly communication services by librarians…

The access services staff at Milner Library, Illinois State University, designed a customer service assessment to evaluate how effectively the department was carrying out its mission statement. Areas of assessment included the department's waiting times, helpfulness, and courtesy. The assessment activity focused on circulation services, which is…

An empirical study was conducted using methods borrowed from the psychology of religion (instead of corporate assessment techniques) to assess whether the academic library as place supports students' desire to feel connected to higher education's mission. The findings from an in-person survey of fifty-four students at three universities showed a…

A survey was conducted in May 1982 of all academic libraries in Illinois to elicit information regarding the provision of bibliographic instruction, user education, or library orientation to undergraduates, graduate students, and faculty members during the 1981/82 calendar year. Usable replies were received from 143 libraries (70% of those…

This article presents a case study of the collaboration between the Business Career Services Office (BCSO) and the Business and Economics Library (BEL) at the University of Illinois at Urbana-Champaign. The collaboration with BCSO helped BEL to become a strategic partner to both the College of Business and to graduate Business students. A survey…

This report describes a study of gender and salary differentials for metropolitan Chicago special librarians at the administrative and professional levels. Statistics are reported for all respondents and for administrative positions only. A mail survey of 20% of the population in academic, corporate, and noncorporate special libraries was done.…

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

Twenty-one libraries in Library Computer System participated in collection overlap study. Findings of random sample representing 1% of each collection indicate that high percentage of titles, 69.4%, occurred only once in network and that percentage of each library's collection unique to that library, ranged from 6.1% to 68.4%. (21 references) (EJS)

Presents results of survey of 64 Illinois academic institutions which was conducted to determine library use of nonprofessionals at the reference/information desk. Characteristics of nonprofessionals, use patterns and desk hours staffed by nonprofessionals, referral and training, and trends for desk staffing are discussed. (Eight references are…

This examination of the impact of technology on the educational role of small academic libraries focuses on the information access aspect of technology. Librarians at 26 colleges in Illinois with enrollments of under 3,000 students responded to a survey which measured the libraries' access to databases through online searching and the use of…

Reviews literature on marketing techniques for public, academic, special, and school libraries from 1982 to the present. Results of a survey of librarians in Indiana and Illinois on marketing techniques are included, and a 114-item annotated bibliography is presented. (LRW)

A survey of curriculum centers in Illinois academic institutions found that a wide range of library services were offered to education faculty, staff, and students and that librarians were committed to the education community and the larger university. (EA)

Reviews the literature on patron perceptions of library use and the necessity of instruction, describes a survey of Illinois public library patrons that asked their views on library use instruction, compares results with those of an earlier survey of academic library patrons, and suggests areas for further study. (16 references) (LRW)