This quantitative study investigated e-mail responsiveness by community colleges in the nine mega-states to an inquiry from a prospective student. Noel-Levitz (2006b) reported that prospective students want to receive an e-mail with information about an institution prior to applying for admission. Specifically, high school juniors and seniors want…

Keeping up with alumni has always been tough for community colleges. It's not unusual for students to transfer to other institutions and leave the area, or to attend school briefly only to be swallowed up again by the workforce. Fortunately, a new breed of social media is making alumni outreach easier. And colleges are taking advantage. This…