Secret shopping is a form of unobtrusive evaluation that can be accomplished with minimal effort, but still produce rich results. With as few as 11 shoppers, the author was able to identify trends in user satisfaction with services provided across two entry-level desks at Illinois Wesleyan University's The Ames Library. The focus of this secret…

Generating, collecting, and analyzing building usage statistics can greatly increase the ability of an access services unit to meet the changing dynamic of patron needs in an academic library. By analyzing three different data points, the Access Services Unit in Malpass Library at Western Illinois University was able to determine the most…

This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…

This article addresses concerns raised by members of the local Muslim community regarding copies of the Qur'an in the circulating collections at Milner Library, Illinois State University. The librarians conducted an analysis of the collection of holy books and investigated the rules and traditions of the Islamic faith that govern the care and…

To evaluate the current state of resource sharing and cooperative collection development, this paper examines the relationship between less commonly taught language collections (LCTL) and ILL services. The study examined multiple years of the University of Illinois at Urbana-Champaign's resource-sharing data. This paper provides a historical…

"Terra Cognita" surveys the current landscape of archival research and the experiences of emerging scholars seeking to navigate it. Drawing on data from the Council on Library and Information Resources' (CLIR's) Mellon Fellowships for Dissertation Research in Original Sources, the report takes an in-depth look at how the conditions and…

Academic librarians are challenged with development and maintenance of collections of research materials in various formats. Although it is assumed that they are monitoring the needs of their constituencies as a part of the collection management decision-making process, the literature reflects only a few studies that focus on direct solicitation…

The Association of Research Libraries E-Science Working Group developed a survey to "build an understanding of how libraries can contribute to e-science activities in their institution" and "identify organizations and institutions that have similar interests in e-science to leverage research library interests." The August 2009…

The concept of the embedded librarian takes subject specialization to another plane. The article that follows discusses the embedded librarian as an evolutionary product and speculates on the reasons driving the change from the library to the department or center for the delivery of information services. Four drivers for change are explored with…

In anticipation of current and future mass digitization projects in which the University of Illinois at Urbana-Champaign's Library will participate, the Library's Conservation Unit began to gather data on the "scannability" of our general book collections to anticipate potential effects on conservation and preservation work flows. The…

This article describes a case study that best illustrates the value of student workers in university libraries, focusing particularly on how this kind of creative endeavor benefits everyone involved--the library, the students, the faculty, and at the end of the project: the university community. (Contains 1 table.)

Western Illinois University Libraries has cut online serials subscriptions in the past 2 years. The librarians were guided by the statistics for downloads provided by the publishers of the journals. However, questions were raised by both professors and librarians regarding the exact meaning of the statistics. This caused the electronic resources…

This article features Richard J. Klarchek Information Commons (IC) at Loyola University Chicago, an all-glass library building on the shore of Chicago's Lake Michigan that is not only a state-of-the-art digital research library and study space--it also runs on cutting-edge energy technology. The building has attracted attention and visitors from…

"Research Library Issues" ("RLI") is a bimonthly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) ARL Encourages Members to Refrain from Signing Nondisclosure or…

"ARL" is the bimonthly report on research library issues and actions from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). "ARL" reports on current issues of interest to academic and research library administrators, staff, and…