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Direct linkJacoby, JoAnn; Ward, David; Avery, Susan; Marcyk, Emilia – portal: Libraries and the Academy, 2016
This article explores student, instructor, and librarian perceptions of chat reference in the context of an introductory composition course. Participants in a mixed-method study responded to an anonymized chat transcript. While student respondents valued speed and efficiency, they were willing to receive instruction and open to questions that…
Descriptors: Reference Services, Pilot Projects, Teacher Attitudes, Student Attitudes
