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Practical Applications in Performance Measurements.
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Gregory, Ruth W. – 1975
In order to find reliable methods of ascertaining quality in library service, three public libraries in the Chicago area were assessed using the Rutgers "Performance Measures for Public Libraries." The Rutgers study can reveal the needs and characteristics of library patrons, and may itself be instrumental in increasing patronage. It…
Descriptors: Community Attitudes, Computer Oriented Programs, Formative Evaluation, Library Collections