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Library Services	2
Public Libraries	2
Questionnaires	2
Reference Services	2
Research Methodology	2
Tables (Data)	2
Comparative Analysis	1
Cost Effectiveness	1
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Library Quarterly	1
Library and Information…	1

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Goldhor, Herbert	2
Weech, Terry L.	2

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Obtrusive versus Unobtrusive Evaluation of Reference Service in Five Illinois Public Libraries: A Pilot Study.

Peer reviewed

Weech, Terry L.; Goldhor, Herbert – Library Quarterly, 1982

Results of this study evaluating library reference service indicate a statistically significant difference at the .05 level between obtrusive and unobtrusive evaluation methods. Library staff answer a greater proportion of questions correctly when they are aware of being evaluated. The 30 questions used, a report form, and references are included.…

Descriptors: Comparative Analysis, Data Collection, Library Personnel, Library Services

Reference Clientele and the Reference Transaction in Five Illinois Public Libraries.

Peer reviewed

Weech, Terry L.; Goldhor, Herbert – Library and Information Science Research, 1984

Discusses data gathered from study assessing library users' behavior and perceptions of reference transaction. Characteristics of reference clientele (address, age, education), questions asked, answers given (type, source, length of time spent), relationships between variables, and cost of reference service are highlighted. Instructions and forms…

Descriptors: Cost Effectiveness, Information Needs, Library Services, Library Surveys