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Intelligent Counseling System: A 24 x 7 Academic Advisor
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Leung, Chun Ming; Tsang, Eva Y. M.; Lam, S. S.; Pang, Dominic C. W. – EDUCAUSE Quarterly, 2010
Universities are increasingly looking into self-service systems with intelligent digital agents to supplement or replace labor-intensive services, such as academic counseling. The Open University of Hong Kong has developed an intelligent online system that instantly responds to enquiries about career development, learning modes, program/course…
Descriptors: Counseling Services, Learning Modalities, Foreign Countries, Natural Language Processing