The management literature provides a variety of recommendations as to how workers' customer orientation might be improved, including through training. Crucial factors in the process of transferring the contents of service quality training programs to practice, however, have not yet been sufficiently analysed. This study proposes and tests a model…

Policy debates on employability, lifelong learning and competence-based approaches suggest a convergence of VET approaches across European countries. Against the background of the creation of a European Qualifications Framework, this paper compares the VET systems of England, Germany and The Netherlands. The analysis reveals the distinct…

This article presents the results of research into how young trainees in the level III apprenticeship system formulate their educational and professional plans, what expectations they have of obtaining socially and professionally recognised qualifications, and in what way enterprises see such training as a strategy for providing human resources…

In this era of global competition, human resources will play a decisive role in the battle for efficiency and competitive advantage, where nations and organisations with superior and quality-oriented human capital will soon outperform those with inefficient and quantity-oriented labour force. Rate of human capital formation will be more important…

"Guide of Ideas for Planning and Implementing Intergenerational Projects," is for all professionals that are or wish to be enrolled in the development of intergenerational activities. This "Guide" is the main product of the Project MATES--Mainstreaming Intergenerational Solidarity, co-financed by the Lifelong Learning…

This version of "Guide of Ideas for Planning and Implementing Intergenerational Projects," written in Portuguese, is for all professionals that are or wish to be enrolled in the development of intergenerational activities. This "Guide" is the main product of the Project MATES--Mainstreaming Intergenerational Solidarity,…

This version of "Guide of Ideas for Planning and Implementing Intergenerational Projects," written in Spanish, is for all professionals that are or wish to be enrolled in the development of intergenerational activities. This "Guide" is the main product of the Project MATES--Mainstreaming Intergenerational Solidarity,…

Purpose: To explore the strategic role of human resource management (HRM) in Turkey by comparing Turkish companies to Spanish and German companies. Design/methodology/approach: The questionnaire form of the Cranet-G 1999-2000 Survey (Cranfield Network on Strategic International Human Resource Management) has been used to collect the data. The…

An international comparison study investigated the organisation and management of continuing higher education (CHE) in Germany, Finland, France, the United Kingdom, Austria and the United States of America. CHE is compared on the system level (boundaries between traditional study programmes and CHE, linking of CHE and vocational training,…

We are delighted to welcome you to the International Conference on Education and New Developments 2013, taking place in Lisbon, Portugal, from 1 to 3 of June. Education, in a global sense, is a right since we are born. Every experience has a formative effect on the constitution of the human being, in the way one thinks, feels and acts. One of the…

This series of articles cites a variety of sources and synthesizes a number of studies related to education and training efforts in both developing and developed nations. (SSH)

The role of ethnically marked, nonstandard varieties of German in the Federal Republic of Germany is examined. It is shown that there is a "generic" variety of Immigrant Worker German that unites all immigrant laborers and their families into one group with perceived "ethnic" characteristics. Subdivisions within the group are…

Is the United States getting it wrong when it comes to educating tomorrow's innovators in critical fields? It has been known for years that the only way to compete globally in information technology, engineering, nanotechnology, robotics and other fields is to give students the best educational opportunities possible. But do individuals have a…

Occupational training programs for employed as well as unemployed workers at every skill level and public systems of continuous training and education for adults, expanding in three Western European countries, merit American attention. (MF)

A General Accounting Office study examined strategies used to prepare youth for employment in the United States and four competitor nations and found that other countries have higher expectations of students, invest heavily in education and training, have national training standards, and have higher literacy rates among young adults. (JOW)