Purpose: The aim of this study is to show that it is not necessary to use one of the current models of quality management. Self-evaluation is to be considered as an essential practice for further education providers willing to improve their quality. The study aims to propose a quality framework with field-related criteria.…

Increasing attention on quality assurance, a decentralisation of responsibilities and need for quantitative data in accountability and decision support led to the development of a student satisfaction monitoring instrument at Utrecht University (UU). Initially marketing worked as a catalyst activity to prove the added value. At a later stage the…