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A Conversational Case-Based Reasoning Approach to Assisting Experts in Solving Professional Problems
Peer reviewed
Download full textArmaghan, Negar; Renaud, Jean – Knowledge Management & E-Learning, 2018
Nowadays, organizations attempt to retrieve, collect, preserve and manage knowledge and experience of experts in order to reuse them later and to promote innovation. In this sense, Experience Management is one of the important organizational issues. This article discusses the main ideas of a future Conversational Case-Based Reasoning (CCBR)…
Descriptors: Expertise, Foreign Countries, Problem Solving, Documentation
