Quest Line (Telephone Reference): A Different Approach to Reference Service.

Tour, Debra E.

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Peer reviewed

ERIC Number: EJ577871

Record Type: Journal

Publication Date: 1998

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0163-5506

EISSN: N/A

Quest Line (Telephone Reference): A Different Approach to Reference Service.

Tour, Debra E.

Public Libraries, v37 n4 p256-58 Jul-Aug 1998

Describes how the Orange County (Florida) Library System separated walk-in and phone-in reference services. Discusses telephone reference services, the Quest Line database, staffing and resources, results, and keys to success. Includes the Quest Line work flow chart. (PEN)

Descriptors: Databases, Flow Charts, Library Services, Program Descriptions, Program Implementation, Public Libraries, Reference Services

Publication Type: Journal Articles; Reports - Descriptive

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Florida

Grant or Contract Numbers: N/A