Operating from intersecting theories of validation, marginality, and mattering, this phenomenological study investigated undocumented student support services from the perspective of 49 Undocumented Student Resource Center (USRC) practitioners. In-depth interviews highlighted the ways that USRC practitioners served as validating agents, directly…

Limited research exists relating to the development and initial implementation of new higher education policies during a crisis. The COVID-19 pandemic took the world by surprise, and higher education leaders found themselves adjusting traditional roles and services to help students and staff navigate the crisis. Multiple streams policy theory,…

First-generation, low-income students currently complete higher education degrees at lower rates than their peers. It is well established that focusing on a students' academic and social integration during their first four semesters can aide in their degree persistence. This study aims to provide ways in which higher education professionals can…