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Direct linkTodorinova, Lily; Huse, Andy; Lewis, Barbara; Torrence, Matt – Public Services Quarterly, 2011
Declining reference statistics, diminishing human resources, and the desire to be more proactive and embedded in academic departments, prompted the University of South Florida Library to create a taskforce for re-envisioning reference services. The taskforce was charged with examining the staffing patterns at the desk and developing…
Descriptors: Interviews, Reference Services, Library Services, Decision Making
Lewis, Barbara; Griffin, Melanie – Journal of Electronic Resources Librarianship, 2011
Librarians have long struggled to find user-friendly mediums to provide meaningful information to patrons using bibliographies, pathfinders, and subject guides with varying degrees of success. Content management systems, such as Springshare's LibGuides, have recently been developed to facilitate the creation of online subject guides. Special…
Descriptors: Librarians, Users (Information), Bibliographies, Databases
