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Direct linkGoda, Donna; Bishop, Corinne – Public Services Quarterly, 2008
The more than 4,000 "chats" received by the University of Central Florida's (UCF) Ask-A-Librarian digital reference service are the subject of this practitioner-based, descriptive case study. Question content from chats received during four semesters between January 2005 and May 2006 are categorized and plotted, by semester, to show the…
Descriptors: Academic Libraries, Reference Services, Synchronous Communication, Computer Mediated Communication
