This article discusses the work of mid-level management at Finnish universities of applied sciences. Based on in-depth interviews with 15 line managers, this study investigates how the standardized management ideas of rational management and employee empowerment are used in the leadership of lecturers at these institutions. The findings indicate…

This study examines Finnish higher education students' perceptions of whether students are customers, based on qualitative interview data. The article contributes to the discussion on students as customers by giving attention to students' own voices from a country where tuition fees are not generally collected. The data are presented and analysed…