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Direct linkTrujillo, Nicole; Backen, Rosanna – Journal of Access Services, 2018
Student employees fulfill an essential role at all academic libraries, but budget and staffing cuts have made student work even more imperative at small, public institutions. This article examines a reference service redesign at Adams State University through the lens of the student circulation employees. Student employee feedback was directly…
Descriptors: Reference Services, Feedback (Response), Student Employment, Library Personnel
Roper, Kristin Grabarek; Sobel, Karen – Public Services Quarterly, 2012
Librarians who provide virtual reference services often perceive that their patrons self-identify to some degree, even when transactions are anonymous. They also develop a sense of patrons' greatest research-related needs over time. In this article, two librarians analyze two years' worth of virtual reference transcripts to determine what patrons…
Descriptors: Academic Libraries, Reference Services, Computer Mediated Communication, Synchronous Communication
Library Journal, 2005
It has been an unconventional career path. Sharon Morris has been a children's librarian, a collection development librarian, a product manager for CARL, and an academic advisor in a graduate library science program. Today she's coordinator for AskColorado, the 24/7 online reference service recognized as 2004 Project of the Year by the Colorado…
Descriptors: Government Libraries, Online Systems, Reference Services, Librarians
Peer reviewedLederer, Naomi – Reference Librarian, 2001
Summarizes national survey findings of email reference services in academic and public libraries; describes types of email reference services for selected Colorado libraries; and focuses on a detailed overview and analysis of two years of Colorado State University's email reference experiences. (Author/LRW)
Descriptors: Academic Libraries, Electronic Mail, Higher Education, Library Services
Cranston, Catherine L.; Level, Allison V. – Public Services Quarterly, 2006
Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive…
Descriptors: Academic Libraries, Reference Services, Library Instruction, Integrated Activities
Imamoto, Becky – Public Services Quarterly, 2006
The Reference Department at the University of Colorado at Boulder provides a research consultation service to undergraduates enrolled in the mandatory introductory writing course. The Research Center is staffed by graduate students trained in providing reference assistance. Librarians in the Reference Department administered a patron satisfaction…
Descriptors: Reference Services, Library Services, Undergraduate Students, Introductory Courses
