Emotional Labor and Burnout: Comparing Two Perspectives of "People Work.".

Brotheridge, Celeste M.; Grandey, Alicia A.

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ640306

Record Type: Journal

Publication Date: 2002

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0001-8791

EISSN: N/A

Emotional Labor and Burnout: Comparing Two Perspectives of "People Work."

Brotheridge, Celeste M.; Grandey, Alicia A.

Journal of Vocational Behavior, v60 n1 p17-39 Feb 2002

Data from 238 Canadian employees in human services, service/sales, management, clerical, and physical labor occupations indicated that hose performing "people work" did not have significantly higher emotional exhaustion. There were differences between job-focused emotional work (work demanding emotional expression) and employee-focused emotional work (regulation of emotional expression). (Contains 89 references.) (SK)

Descriptors: Affective Behavior, Burnout, Emotional Response, Foreign Countries, Helping Relationship, Human Services, Service Occupations

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: Canada

Grant or Contract Numbers: N/A