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Direct linkKuang, Jieyan – ProQuest LLC, 2016
Net Promoter System (NPS) is well known as an evaluation measure of the growth engine of big companies in the business area. The ultimate goal of my research is to build an action rules and meta-actions based recommender system for improving NPS scores of 34 companies (clients) dealing with similar businesses in the US and Canada. With the given…
Descriptors: Evaluation Methods, Measurement Techniques, Corporations, Business
Peer reviewedPurcell-Gates, Victoria; Anderson, Jim; Gagne, Monique; Jang, Kristy; Lenters, Kimberly A.; McTavish, Marianne – Journal of Literacy Research, 2012
This report presents the results of the development of a methodological approach to provide empirical evidence that family literacy programs "work." The assessment techniques were developed within the action research project Literacy for Life (LFL) that the authors designed and delivered for 12 months, working collaboratively with three…
Descriptors: Action Research, Family Literacy, Social Environment, Foreign Countries
