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Rider, Lillian M. – 1979
This manual outlines the program used by McGill University's McLennan Library to train new staff members in reference desk services. Relying heavily on the principles of learning by example, the training program embodies on-the-spot demonstration techniques which are included in two phases: initial training and further training. One week in…
Descriptors: Academic Libraries, Check Lists, Guides, Inservice Education
