This handbook is intended both as a text for use in medical office assistant (MOA) training programs in colleges and as a handbook for people working in medical offices. Addressed in the individual sections of the manual are the following topics: responsibilities of the medical office assistant, office organization, appointments and the waiting…

Northern youth increasingly find themselves in a state of crisis--separated from family and community for the purposes of further education, exposed to the temptations of alcohol and drug abuse and facing the prospect of underemployment, they often come into contact with the justice system at an early age. Fascinated by and indoctrinated with the…

The Adult Literacy and Life Skills Survey (ALL) is a large-scale co-operative effort undertaken by governments, national statistics agencies, research institutions and multi-lateral agencies. The development and management of the study were co-ordinated by Statistics Canada and the Educational Testing Service (ETS) in collaboration with the…