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Peer reviewedChilders, Thomas A. – Library Quarterly, 1997
Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…
Descriptors: Ethnic Studies, Information Retrieval, Information Seeking, Library Collections
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