Staffing the Reference Desk in the Largely-Digital Library.

Coffman, Steve; Saxton, Matthew L.

Notes FAQ Contact Us

Back to results

Peer reviewed

ERIC Number: EJ599790

Record Type: Journal

Publication Date: 1999

Pages: N/A

Abstractor: N/A

ISBN: N/A

ISSN: ISSN-0276-3877

EISSN: N/A

Staffing the Reference Desk in the Largely-Digital Library.

Coffman, Steve; Saxton, Matthew L.

Reference Librarian, n66 p141-63 1999

Explores the feasibility of a centralized, networked reference service in a library setting by comparing traditional reference services at the County of Los Angeles Public Library with a commercial inbound call center. Discusses costs and efficiency when librarians answer questions able to be handled by paraprofessionals. (Author/LRW)

Descriptors: Comparative Analysis, Cost Effectiveness, Information Networks, Library Personnel, Library Research, Library Services, Public Libraries, Reference Services

Publication Type: Journal Articles; Reports - Research

Education Level: N/A

Audience: N/A

Language: English

Sponsor: N/A

Authoring Institution: N/A

Identifiers - Location: California

Grant or Contract Numbers: N/A